Travel rules and in-resort regulations relating to Covid-19 travel are constantly changing. We therefore highly recommend checking again just before you travel for any updates. The following are announcements confirmed by the French / British governments at this present time. In any case, it is very important that you check your own personal circumstances against the French Government website and that of your own government.
Latest updates
Les Carroz and Morzine covid 19 updates and announcements
In-Resort Details >>
Updated 01/04/22
As reviewed on our ‘Travel to France from the UK‘ page, getting to your favourite ski resorts has never been easier!
Face masks are not be required in shops, for ski lifts, in restaurants or bars or in large venues but they should still be worn on public transport, in hospitals and if you’re visiting the medical centre. Note that businesses are allowed to impose their own mask requirements, so you may find that shops, bars or restaurants still ask you to wear a mask at their discretion.
In-resort testing
Should you develop potential COVID-19 symptoms while on holiday, or if you need to take a test for your return travel (this is not currently a requirement for the UK), all three resorts are set up to provide a high volume of anti-gen tests each day.
Note that tests in our valley vary in price between €23 and €30 (it’s more like €30 at the weekends)
Morzine:
The Grande Pharmacie de Morzine in the centre of the village has the capacity to perform up to 1500 anti-gen tests each day between the hours of 8.30am and 8pm. They’re open every day during the winter season. In effect, this makes it Morzine’s mass testing centre for holiday makers. The Grande Pharmacie de Morzine also has the ability to double its capacity to 3000 tests per day during peak times and requires just two hours notice to upscale its testing capacity, moving to Morzine’s Palais du Sport.
You’re advised to pre-book your in-resort anti-gen testing requirements in advance of your holiday using the Doctolib website. Walk-in tests are also available.
Note: Currently only the Grande Pharmacie de Morzine is available to book on Doctolib. For booking arrangements at the pharmacies in Les Gets, Avoriaz and St Jean d’Aulps, please read on.
- If you don’t speak French, you might find it easier to add the Google Translate extension to your browser. Here’s how you do this.
- Find the Grande Pharmacie de Morzine page on the Doctolib website. Or tap here.
- Alternatively, if you’d like to take your test at the pharmacy at the bottom of the rue du Bourg in Morzine, tap here.
- On the right hand side of the website, your “Motif de consultation” (reason for consultation) is a “COVID-19 screening”
- Use the calendar to select the time and date for your test
- You can then create a very simple account of DoctoLib, complete your details and you’re done. (Some readers have reported a problem when confirming their telephone number at this stage. Others have discovered a work-around by confirming the email address first, then re-adding a telephone number. When you add your number, use the format 00447xxxxxxxx and you’ll receive the confirmation text in 1-2 minutes)
- You’ll receive an email confirming your appointment
- You’ll need to repeat this process for each test that you need to take.
- After your test, if it’s negative, you’ll receive a certificate with which to update the TousAntiCovid app
- If your test returns positive, you’ll need to proceed to the medical centre in Morzine for a PCR test
- Note that it’s not necessary to book your test in advance. There’s a drop in service too.
The Pharmacie du Bourg in Morzine also has the capacity to undertake 50 tests per day. These are not available to book in advance. Pharmacie du Bourg is open every day from 8.30am to 7.30pm.
In Morzine, PCR tests are undertaken at the medical centre at the nurses station, which you’ll find on the first floor of the Cabinet Médical. You’ll find directions HERE.
Avoriaz:
Between the Pharmacie des Portes du Soleil in Avoriaz and the medical centre in the village, Avoriaz has the capacity to perform 500 anti-gen tests per day.
The pharmacy is located in the centre of the village and is open 10am – 12.30pm and 3pm – 6pm each day.
The medical centre in Avoriaz will also perform a large volume of anti-gen tests each day on a walk-in basis. The medical centre is open between 9am and 6pm each day.
Les Gets:
We’re unsure of the testing capacity of the pharmacy in Les Gets but they have assured us that they’re able to perform enough tests each day to cope with demand. It’s not possible to book tests in advance and the pharmacy is open 9am – 12noon and 4pm – 6.30pm every day during the winter season. The cost of each test in Les Gets is €25.01 per test.
Useful Links
– Information from the French Government regarding the sanitary situation in the country can be found HERE.
– Latest news regarding travel to France from various countries can be found in English HERE.
Travelling to France from the UK >>
Updated AM 01/04/22
CURRENT SITUATION: All travel restrictions have lifted! Travellers from the UK can travel to France for their holidays without any testing requirements.
Huge thanks to Morzine Source who have put together all the above information and updates: www.morzinesourcemagazine.com
Archive
-
December 10th 2021
Useful Links:
We’ll try to keep this page as up to date as possible, but we’ve found the following links handy:
Check the regulations and requirements for landing in Switzerland HERE >>
More information on entering Switzerland HERE >>
Entry requirements for France from the British Government HERE >>
Travel updates from the French Government HERE >>
Recent Updates:
On 1st December, the French government announced that a negative PCR or anti-gen test (*see note below), taken within the preceding 48 hours, is now required to enter France if you’re arriving from a non-EU country for those aged 12 and over. This is regardless of your vaccination status.
*Just a note on the type of test – it must detect the N protein of SARS-COV-2, which does rule out many anti-gen tests. Be sure that your test to travel is the correct kind of test in advance.
On 30th November 2021, the Swiss government changed their directive concerning the arrival of British tourists into Geneva Airport. This change has since been updated on the GOV.uk website HERE >>. If you are fully vaccinated, it is now possible to land in Geneva without any quarantine requirements and travel on to France for your ski holiday, as long as you cross into France within 24 hours of your arrival in Switzerland. You’re advised to bring along proof of your onward travel (confirmation of a hotel reservation for example) to prove your intention to leave Switzerland. You’ll also need to present a negative PCR test taken within 72 hours of your arrival to enter Switzerland. More on this below.
The French government introduced a number of new measures on 25th November, strengthening the regulations with regards to the spread of COVID-19 in France. Face masks are now required for all indoor spaces (even those covered by a pass sanitaire) and a pass sanitaire is now required to access the ski lifts for everyone aged 12 years and over. As of 1st December 2o21, a face mask is also required in busy outdoor spaces, such as each of the village centres around our valley.
Borders are currently open between the UK and France for those flying to French airports or driving to the Alps but there are regulations, stipulations and declarations. It’s complicated for everyone and there are a huge number of variations depending on your personal circumstances. Here’s what we know about the current travel situation ahead of this winter season and we’ll do our best to keep this page updated, however you should absolutely always check your own personal circumstances against the French Government website and the UK Government website.
*Another disclaimer! Because the vast majority of our readers are from the UK, we’ve concentrated on travel regs between the UK and France. Unfortunately we can’t keep on top of the regulations from other countries, sorry!
Travelling to France from the UK
The UK is currently on France’s amber list and entry requirements are different depending on whether or not you’re double vaccinated/have UK ‘fully recovered’ status. In either scenario, and as detailed above, travellers aged 12 and over need to produce a negative COVID-19 PCR or anti-gen test (*see note below) taken within the preceding 48 hours to enter France from the UK.
*Just a note on the type of test – it must detect the N protein of SARS-COV-2, which does rule out many anti-gen tests. Be sure that your test to travel is the correct kind of test in advance.
Double Vaccinated:
– The French definition of ‘fully vaccinated’ is two jabs from a list of approved vaccinations. The French Government recognises the following vaccines: Pfizer, Moderna, Oxford/AstraZeneca, and Johnson & Johnson (the vaccines recognised by the European Medical Agency). “Fully vaccinated” is defined by the completion of a vaccination schedule, specifically:
- 1 week after the second dose of Pfizer, Moderna, Oxford/AstraZeneca
- 4 weeks after the single and only dose of Johnson & Johnson
- 1 week after the single dose of any of the above vaccines if you have previously tested positive for COVID-19
– If you’re fully vaccinated, you can travel to France without an ‘essential reason’ and you do not need to isolate on arrival.
– You should also complete a déclaration sur l’honneur to confirm you have no COVID-19 symptoms and that you have not been in contact with a confirmed case of COVID-19 in the preceding fortnight. You can download this form in English HERE >>.
– You will need to present proof of double vaccination as you leave the UK. France accepts the UK’s NHS COVID pass for travel, if you don’t already have this, learn more HERE >>.
Not Double Vaccinated:
– Unless you’ve received both jabs as specified above, you are only permitted to travel to France for essential reasons.
– You’ll find the list of essential reasons HEREE >>. Note, that a ski holiday does not constitute an ‘essential reason’.
– You will also need to present an International Travel Certificate.
– You’ll also need to isolate for 7 days after arrival.
– There are a number of other requirements for non-vaccinated travellers arriving in France, you can learn more about them HERE >>.
Children:
– Children under the age of 12 take on the vaccination status of their parents as they travel from the UK to France. They do not need a negative COVID-19 test to enter France.
– Children, whether or not they are vaccinated, are not subject to compelling reasons and quarantine if they are accompanied by a vaccinated adult.
– However, unvaccinated children aged 12 and over must have taken a PCR or antigen test (*see note below) in the 24 hours before arrival in France. You’ll be asked to produce a negative result as you cross into France. Note that children younger than 12 years do not have to present a test to arrive in France.
*Just a note on the type of test – it must detect the N protein of SARS-COV-2, which does rule out many anti-gen tests. Be sure that your test to travel is the correct kind of test in advance.
– Here in France, children aged 12 and over are not considered to be fully vaccinated until they’ve had two doses of a recognised COVID-19 vaccine. This is an important detail for the Pass Sanitaire, which we explain below.
Travelling from the UK to France via Switzerland
If you’re flying to Geneva Airport (or any other Swiss airport) for your holiday this winter, you’ll be asked to present the Swiss version of a passenger locator form as you check in for your flight. You’ll also be asked to produce confirmation of your onward travel arrangements in France. You’ll also need to present a negative PCR test taken within 72 hours of your arrival.
You will also be asked to present proof that you’re travelling on to France, rather than remaining in Switzerland. You should therefore keep confirmation of your accommodation reservation or any other proof handy, in case you’re asked.
The Swiss entry form is very easy to complete, you can do this online HERE >>.
Rules for re-entering the UK after travel to France (whether directly from France or via Switzerland)
If you’re double-vaccinated, there are a number of things you must do before returning to the UK:
– Present a negative anti-gen or PCR test as you re-enter the UK, taken within the preceding 48 hours. This can be taken in resort, see the section below on testing in our local pharmacies.
– Book and pay for a day PCR 2 test – this rule was changed on 27/11/21 – the day 2 test MUST now be a PCR rather than an anti-gen test. The UK Government called this a ‘temporary and precautionary measure’ in the face of the new Omicron variant, to be reviewed in three weeks. You must isolate until you receive a negative result from your PCR test. Note, the day 2 test can be taken at any time after your arrival in the UK, but not after the second day. A number of UK airports now offer a testing service, which you can pre-book and take up when you land.
– You’ll need the unique reference number from this test purchase to enter on your UK passenger locator form
– Complete your UK Passenger Locator Form – you can do this online HERE >>.
– You’ll be asked to produce your proof of vaccination status, your pre-departure anti-gen test result and your Passenger Locator Form as you leave France
– On 27/11/21 a new rule was introduced for international arrivals to the UK in response to the Omicron variant. You must now isolate at home until you receive a negative test result from your day 2 test. The UK Government called this a ‘temporary and precautionary measure’ in the face of the new Omicron variant, to be reviewed in three weeks.
– Children aged 4 and under they do not have to take any COVID-19 travel tests to return to the UK.
– If they are between 5 to 17 years old they do not have to take a COVID-19 test before travelling to England but they must take a day 2 test.
Rules for re-entering the UK after travelling to France via Switzerland
The rules state that even if you’re in transit through a Swiss airport, you should still complete the Swiss entry form before travel. You can do this up to 2 days ahead of your journey home HERE >>.
We’ve received many questions regarding whether a test is required to enter Switzerland when you’re travelling home to the UK. It’s fair to say that the official guidance on this point differs, but having undertaken hours of research and spoken with airport officials and the Swiss government, we’re confident that you do not have to perform any tests to return to Geneva Airport on your way home because you’re coming into Switzerland from what is classed as a ‘border region’. We definitely recommend doing the passenger locator form mentioned above however, and keeping details of your onward travel handy.
Download a copy of the Swiss federal rules concerning this point (in English) FAQs Rules for entry into Switzerland
What is a Pass Sanitaire?
This is France’s digital health passport and it’s currently used to confirm that someone has been double vaccinated against COVID-19. A pass sanitaire is required to access our ski lifts, venues, restaurants, bars, cafes and cinemas here in France.
Masks are required in shared bubble lifts and in lift queues as well as all indoor spaces. You do not need a pass sanitaire to visit shops and supermarkets, but you will need to wear a mask. This is compulsory.
People double vaccinated in the UK can import the NHS QR code confirming their double-vaccinated status into the TousAntiCovid app. You’ll be asked to present this as you access ski lifts, bars, restaurants, cafes and venues. You can also present a digital or paper NHS certificate showing your full vaccine status if for some reason you cannot access the app. NOTE* It’s the vaccination certificate that includes a scannable QR code that you’ll need for both the TousAntiCovid app and to scan on entry to ski lifts, restaurants, bars, etc.
Unvaccinated / not fully vaccinated travellers can also get a pass sanitaire by producing a negative PCR or anti-gen test in resort, at their own cost. On 25th November, the validity of this pass was reduced to just 24 hours (previously 48 hours for anti-gen and 72 hours for PCR tests), which means that unless you’re double vaccinated (under French regs), you’ll need to take a daily test in order to access the pass sanitaire to visit restaurants, bars, etc and to use the ski lifts. More on this testing below.
Both anti-gen tests and PCR tests are available in our resorts, with prices for an anti-gen test starting at €25 during the week and €30 at weekends, and results are available within 15/20 minutes. PCR tests are administered by the medical centres in each resort, where as anti-gen tests are undertaken at the pharmacies in each resort.
In-resort testing
Morzine:
The Grande Pharmacie de Morzine in the centre of the village has the capacity to test up to 1500 people each day between the hours of 8.30am and 8pm. They’re open every day during the winter season. In effect, this makes it Morzine’s mass testing centre for holiday makers. The Grande Pharmacie de Morzine also has the ability to double its capacity to 3000 tests per day during peak times and requires just two hours notice to upscale its testing capacity, moving to Morzine’s Palais du Sport.
You’re advised to pre-book your in-resort anti-gen testing requirements in advance of your holiday using the Doctolib website. We’ve broken down the process for you below – note that it’s slightly arduous but entirely worth the time, giving you peace of mind in advance of your holiday. Walk-in tests are also available.
Note: Currently only the Grande Pharmacie de Morzine is available to book on Doctolib. For booking arrangements at the pharmacies in Les Gets, Avoriaz and St Jean d’Aulps, please read on.
- If you don’t speak French, you might find it easier to add the Google Translate extension to your browser. Here’s how you do this.
- Find the Grande Pharmacie de Morzine page on the Doctolib website. Or tap here.
- Alternatively, if you’d like to take your test at the pharmacy at the bottom of the rue du Bourg in Morzine, tap here.
- On the right hand side of the website, your “Motif de consultation” (reason for consultation) is a “COVID-19 screening”
- Use the calendar to select the time and date for your test
- You can then create a very simple account of DoctoLib, complete your details and you’re done. (Some readers have reported a problem when confirming their telephone number at this stage. Others have discovered a work-around by confirming the email address first, then re-adding a telephone number. When you add your number, use the format 00447xxxxxxxx and you’ll receive the confirmation text in 1-2 minutes)
- You’ll receive an email confirming your appointment
- You’ll need to repeat this process for each test that you need to take.
- After your test, if it’s negative, you’ll receive a certificate with which to update the TousAntiCovid app
- If your test returns positive, you’ll need to proceed to the medical centre in Morzine for a PCR test
- Note that it’s not necessary to book your test in advance. There’s a drop in service too.
The Pharmacie du Bourg in Morzine also has the capacity to undertake 50 tests per day. These are not available to book in advance. Pharmacie du Bourg is open every day from 8.30am to 7.30pm.
In Morzine, PCR tests are undertaken at the medical centre.
Avoriaz:
Between the Pharmacie des Portes du Soleil in Avoriaz and the medical centre in the village, Avoriaz has the capacity to perform 500 anti-gen tests per day.
The pharmacy is located in the centre of the village and is open 10am – 12.30pm and 3pm – 6pm each day.
The medical centre in Avoriaz will also perform a large volume of anti-gen tests each day on a walk-in basis. The medical centre is open between 9am and 6pm each day.
Les Gets:
We’re unsure of the testing capacity of the pharmacy in Les Gets but they have assured us that they’re able to perform enough tests each day to cope with demand. It’s not possible to book tests in advance and the pharmacy is open 9am – 12noon and 4pm – 6.30pm every day during the winter season.
St Jean d’Aulps:
We’ll update this shortly.
Tests for 12-17 year olds
Here in France, British teenagers aged between 12 and 17 years, who’ve received just one vaccination, are not considered to be ‘fully vaccinated’ and therefore cannot access a pass sanitaire until they produce daily negative anti-gen results to ‘top up’ their pass sanitaire. This concerns many of you and we understand that it’s complicated.
Many people have asked us if it’s possible to obtain an ‘equivalency certificate’ if your teenagers have received one COVID-19 vaccination and they’ve also recovered after testing positive for COVID-19. We had hoped that this was possible, but unfortunately the process is not currently available to those vaccinated in the UK, as confirmed HERE >>. We will of course share further details if this rule changes. For more on this, tap HERE >>.
We’ve also seen on various official websites that self-testing under the supervision of a medical professional can be accepted as proof of a negative test and therefore used to top-up a pass sanitaire. We’ve asked for clarification on this and we’ll update ASAP.
Booster Jabs
Lots of you have asked us for advice on this point. However, because each scenario is different, we’re unable to answer your individual questions on this issue. However, here’s some guidance on booster jabs and how they’ll affect your access to a Pass Sanitaire this winter.
From 15th December 2021 here in France, all over 65yrs who have not had their booster (3rd jab or 2nd jab in the case of having a Janssen vaccine) will have their health pass deactivated on this date. If your 2nd jab was within less than 7 months of the 15th of December, you still have up until the end of this date to get your booster (7 months from 2nd jab).
From 15th January 2021 here in France, all 18 to 64yrs who have not had their booster (3rd jab or 2nd Jab in the case of having a Janssen vaccine) and they are past 7 months from the date of their 2nd jab, will have their health pass deactivated.
This does not mean that everyone’s health pass will be deactivated on this date, as it all depends on when you had your 2nd jab as to when your health pass is valid until. Those who had their 2nd jab on or before the 17th June 2021 will be deactivated.
For example; if you had your 2nd jab on the 15th of July 2021, you can get your booster anytime from 15th December 2021 (5 months from the date of 2nd jab), you then have up until the 15th of February 2021 (7 months from 2nd jab) to get your booster. If you don’t get your booster by this date, your health pass will be deactivated.
Your health pass deactivation will all be based on 7 months from your 2nd jab, whenever that was.
When you get your booster, it has been recommended that you wait a few days (up to 7) to load onto the TousAntiCovid App, as there have been issues with it recognizing this 3rd jab straight away.
For more information on booster jabs in France, please head HERE >>.
Masks and other in-resort regulations
Further detail on the operation of our ski lifts is expected very soon, however face masks will once again become compulsory in all indoor spaces, even those in which a pass sanitaire is required, which reinstates the rules that we were previously used to. You’ll now need to wear a mask while moving through a venue / restaurant / bar, but not whilst you’re seated, eating or drinking.
Face masks will also become compulsory for large gatherings outdoors, such as Christmas markets, which could also require a health pass. On 1st December, face masks became obligatory in all busy outdoor spaces, including the centres of our villages.
-
August 5th 2021:
From 4 am on the 8th of August, France will be moved back to the UK’s Amber list. This means that all adults who have been double jabbed will not be required to quarantine upon return home from France! Find out more >>
-
July 19th 2021:
France has been placed back on the UK’s Red list. This means that all travellers coming from France will still need to quarantine for 10 days and order the covid test pack. Whether they are vaccinated or not. Morzine Covid 19 testing centres available. Contact us for more details.
-
July 8th 2021:
As of the 19th of July, all travellers who have received both vaccines will not be required to quarantine upon return home to the UK. Under 18’s will not need to have both jabs but will need to provide a negative test.
-
June 2021:
A new independent website helps to provide the most up to date travel information between the UK and France: https://travelcovid.fr/index.php
-
June 2021:
The French government has announced that, from 9th June, fully vaccinated UK travellers can holiday in France this summer.
TRAVEL TO FRANCE:
– The UK is currently on France’s ‘orange’ list– This means you’ll need to provide proof that you’ve received both jabs (the NHS app is acceptable) at least 2 weeks before you travel– You’ll also need to provide a negative antigen test that was taken 48 hours before departure OR a PCR no older than 72 hours before travel.– The children of fully vaccinated parents aged 11 and under can also travel without being vaccinated themselves, but they must also take an antigen test and return a negative result 48 hours before departure.
RETURN TO THE UK:
– France is on the UK’s ‘amber’ list at present– This means you’ll need to take a COVID-19 test before leaving France for your return to the UK. (Morzine has the capability to provide both PCR and antigen tests, more on that below.)– You’ll quarantine for 10 days and take 2 further tests on your return to the UK.If you’re OK with the return quarantine rules (or if they change/disappear), you might be wondering what testing facilities are available in Morzine right now so that you can meet the return travel regs.*** If the return to UK regs require a PCR test***
The nurse at the medical centre in Morzine offers tests without an advance appointment, Monday to Friday, 8 am – 8.30 am and 5 pm – 5.45 pm. You do not have to have symptoms to access these tests, making them good for travel. Currently, test results are being returned within 24 hours. Should demand for the PCR tests increase, capacity can also increase.* The cost for these tests to UK travellers will be confirmed ASAP! (Again, if you have this info, please let us know!)Thank you to www.morzinesourcemagazine.com for the above information. -
March 2021:
Latest Les Carroz and Morzine covid 19 update: France is to ease it’s border restrictions with some countries including the UK – but all travellers must have a negative test before arriving.
-
March 2021:
The lifts are not expected to open for the rest of the season. Visiting the resort, however, is still possible and with plenty of popular alternative activities available to enjoy our wide-open environment.
-
February 17th:
No confirmation of the ski-lifts reopening date yet for the Winter 2020/21 season. The next update is due in March. The resort remains open for guests to stay and access the mountain for Nordic ski and snowshoeing. A magic carpet lift is open in both Les Gets (Weekends only) and Col du Corbier (Wednesday, Saturday and Sunday) for children only to use.
-
December 10th:
Ski lifts are due to open 7th January if numbers drop below 5000 cases per day. Skiology may open for self-catered guests. U.K guests can visit with the correct insurance.
-
November:
U.K drops quarantine requirements upon re-entry to 5 days
-
October 30th – December 01st :
“If you are arriving from a country on the list below, you can enter metropolitan France without any COVID-19 restrictions. Member States of the European Union… Switzerland, and the United Kingdom.” [link].
-
August 15th:
The UK requires visitors returning from France to quarantine for 14 days.
-
July 10th :
Travel corridor opens from England to France meaning no need to quarantine on return.
-
June 15th :
Borders open! FCO does not recommend travel therefore insurance may be difficult however we are a step closer!
-
June 02nd :
Restaurants, bars, cafes, gites, hotels and B&Bs – in green zones may reopen
-
28th May :
100km travel ban removed from 2nd June
-
11th May:
Morzine and Les Carroz are declared Green zones and restrictions are eased. Paperwork is no longer required to leave the residence.
One can now travel up to 100km.Face masks are required in public spaces. Borders are still closed. Forecast to open 15th June with a self-quarantine period of 2 weeks needed upon arrival.
Our precautions
Les Carroz and Morzine Covid 19 updates
Products
Supported by our partners Delphis Eco, Royal Warrant for cleaning produce. Products tested to EN1276, EN13697 and EN14476 standards.
Cleanliness
Cleanliness is paramount so we would rather do too much than too little. We will continue with our leave no trace policy, high cleanliness standards and additionally be using C19 enhanced cleaning standards.
Last winter we were graded an average of 4.97/5 for cleanliness by 379 guests who filled in our feedback cards.
We will follow guidelines as they are added.
Les Carroz and Morzine covid 19 updates
Currently we…
Team
- Team members tested for virus upon arrival. Re-testing freely offered whenever required.
- Team member’s temperature checks taken every working day and recorded.
- Team members wear masks are fully trained against anti-Covid spread protocols and retrained should knowledge of Covid spread change.
- 80% of our team have worked with us for multiple seasons and are well-practiced with the new standards.
Guests
- Asked not to travel if showing symptoms.
- Catered guests temperature checks offered upon arrival.
Pre-arrival
- Minimise contaminable surfaces by removing surplus items. For example surplus crockery, paperwork, board games books etc. However, we don’t want this to have a negative impact on your stay. So if you feel there is something you want, please do let us know and we will do our best.
- Digitized documents such as our resort guide.
- Properties receive enhanced deep cleaned with disinfectant when cleaning. Especially on all high touch point areas (including light switches, handles, taps, appliances, handrails, remotes, plug sockets, dining chairs, etc.)
- Tricky high-touch items made easier to clean. For example, remotes in plastic bags.
- Properties are ventilated prior to guest arrival and VMC units checked.
Arrival
- Hand sanitiser available for guests upon entry and laminates of latest government guidance.
- A solidarity and responsibility charter in each chalet for guests to adhere mindful of other guests.
- Self-catered: Zero contact check-in videos sent. Welcome packs and key boxes decontaminated then sealed with decontaminated stickers.
- Catered: Guest temperature checks offered and bag sanitising service.
booking
Enhanced C19 flexible cancellation policy.
travel
Covid regulated transfers available
Chalets
Safety & sanitisation measures implemented
catering
Catered, self catered & meal delivery
Resort
C19 safety measures in resort.
departure
Zero contact check in & out
Winter 2020 21
Les Carroz Morzine covid 19 updates
We have updated our terms and conditions. This is with the goal of doing what Skiology can to provide you with the Skiology holiday that you want/need! If due to government action that is not possible then we have a plan for that too.
We can’t wait to see you out here and share our beautiful mountains with you. We consider it to be the ultimate post lockdown destination – large open spaces and Alpine air await. We will keep this post updated as travel, our passion, revitalises.
Archive: Winter 2020-21 Bookings
Transferable deposits for winter 2020 2021
Dream ahead and book your next holiday with us now and start getting excited about creating new memories with your friends and family. Studies say the longer you plan your holiday for the more enjoyment you get!
Transferable deposits mean that should you need or wish to delay your holiday due to Covid 19 restrictions, you can freely transfer your deposit to another date of your choice, until April 24th 2022. Your deposit is also fully refundable until September 15th.
This allows you to take advantage of some of the least expensive flights that we have ever seen, now available with Easyjet until April 2021, also with flexible conditions.
When the balance is due
Simply let us know if you would like to move your dates to another time. Reasons that we can think of are border closures, travel restrictions by FCO, holiday in quarantine areas or coming from quarantine areas as defined by local government, Covid symptoms of group/part of a group or immediate family.
Additionally, this May we will be offering half-price deposits at £75pp on upcoming Summer and Winter bookings.
Summer 2020 bookings
Les Carroz and Morzine covid 19 updates
Archive: Summer 2020 Bookings
For all new summer 2020 bookings 100% refund policy for cancellations due to COVID–19 travel restrictions more than 10 days prior to your arrival. If you have to cancel your holiday within 10 days of your arrival, we will happily transfer your holiday anytime up until August 2022.
Lift openings
Summary : Morzine/Les Gets will mostly be open from June 27 to September 06 (click for more details) and Les Carroz from June 27 to August 30th
Frequently Asked Questions
What If the resort or accommodation is closed?
Where possible we will offer you another option of equal or higher value to your original booking. If you accept a holiday of lower value, we will refund you the difference within 28 days of your holiday start date.
If we are unable to offer you an alternative:
You may choose to cancel your booking. We will, at your choice, either issue you with a credit note for the full booking value valid for 2 years which can be used against the cost of a future booking with Skiology.co.uk OR a refund (less 25% retained to cover the costs incurred making the holiday possible, increasing to a 100% refund if we are able to resell your holiday).
When can't you offer a refund or a credit note?
We cannot offer a refund or credit note if:
- You want to cancel due to quarantine obligations from your government on your return to your country of residence.
- You want to cancel for any reason greater outside of our Covid Booking Guarantee (the cover comes into effect between 10 and 0 days before your holiday).
Our Covid Cancellation Policy does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. Travel insurance companies are now offering such products and please make sure your travel insurance will cover you for these situations.
Are you bonded?
You can insure against tour operator insolvency with for example staysure who also provide C19 cover.
Our position:
A bond requires a huge amount of surplus funds which we did not set out to produce so don’t have. It is a shame that our efficiency and smallness as a company is what is stopping us from being able to be bonded. However, we feel on the other hand that our efficiency and smallness is what has kept us here for 15 years and will continue to keep us here – Being efficient with funds to provide great value holidays and small enough to know your name as well as you know ours.
Our faithful landlords have been very generous in helping us reduce our risk for this season by offering us terms that will help us through.
Which terms have been affected by Covid-19
Your insurance needs to cover pandemics and ...
In addition to winter sports insurance guests must also have insurance that covers pandemics and epidemics including coronavirus.
Insurance should include but not be limited to cover…
- Cancellation of your trip or curtailment for any reason.
- Full cover if you chose to travel against the advice of the government of your home country.
- Cover for the cost of alternative accommodation should you be required to remain in France after the conclusion of your stay with us (you will not be permitted to remain in the accommodation after the end of your contracted arrangements)
- Financial failure cover
- FCO travel advisory extension (if you intend to travel despite the FCO advising against all but non essential travel).
See full requirements here
Adherence to a 'charter of safety' for both guests and Skiology team members
We must all abide by a ‘charter of safety’ in resort and Skiology accommodations for our safety. The charter is an accumulation of local and international guidelines and is available here.
We fully expect this charter to develop as further knowledge of the virus is gained so please note this is not a static document, you may check back for updates.
Failure to not abide in most cases will result in early termination of guest stay or service teams contracts.
We can no longer take credit card payments
If we did we could not have a standard operating practice amongst all forms of payment.
The Finer print
What happens if I get Covid 19/Covid 19 symptoms before I arrive?
We ask that you do not attend your holiday should you have any C19 symptoms. We cannot provide a refund for your stay but we can assist you with an insurance claim.
What happens if some of my group want to cancel?
Either replace with a new party member or if the place is not filled on a non whole chalet priced week i.e Christmas, New Year, Half Term, the price reverts to an empty bed fee which is 60% of the adult price.
Please note: No admin fee (Section 6 of our Terms and Conditions) will be charged to change the details of guests on the booking in this circumstance.
What If Skiology are unable to cater as the team has Covid-19 or guests have Covid-19?
If your chalet can no longer safely be catered by any of our teams, you will be refunded £30 per person per day (the difference between a catered and self catered holiday with Skiology) and your holiday will become self catered.
What if I get C19 while I am on holiday and need to self isolate.
First you must seek medical advice then following medical opinion to, most likely either return home (avoiding public transport) or quarantine for 2 weeks (consult insurance company for options).
What is new
Developments within our new terms that were not in our old terms
- About if you wish to swap party leaders and permission to share your data with team e.g dietary requirements that you fill out.
- That prices may go up or down as we go through this tricky period
- About notifying us so we can assist with any medical conditions / disabilities / reduced mobility and special requests
- About our liability with any excursions you may choose
- Some helpful information about passports and visas